Too Much Customer Service

In the new customer-centric economy, I’ve noticed a trend that is more disturbing than the problem it replaced.  Apparently, it is possible to have too much customer service. We can no longer run into the grocery store to buy a gallon of milk without being asked by three employees if we’ve “found everything okay.” I… Continue reading Too Much Customer Service

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One Project Wednesday

Imagine if we dedicated every Wednesday to working on one single project. If we set aside a day each week to pick one item from our to-do list and then refuse to allow any other tasks to creep into our workload. When was the last time you concentrated on a single project? I’m talking about… Continue reading One Project Wednesday

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The Empty Promise

Despite the best effort of marketing and sales departments, good design never promises that which it does not intend to deliver. One of the easiest ways to alienate your user base is to overpromise and underdeliver. Even the best designers will always live with some level of disappointment. You can’t please everyone, nor should you… Continue reading The Empty Promise

UX Design for English Majors

As someone who entered the field of User Experience Design via a background in writing and editing, I was pleasantly surprised to find how relevant an English degree is to this growing field. UX is all about having empathy for the user. For understanding the target group and tailoring your message in a way that… Continue reading UX Design for English Majors

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Too Much of a Good Thing

I ordered a Cubano for lunch today from a local sandwich shop. It came with a delicious dijonnaise dressing. The sauce really kicked the sandwich up to the next level. For the first few bites. The meat was slathered with sauce, and the bread quickly began soaking through. It was running down my hands and… Continue reading Too Much of a Good Thing

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